Privacy Policy

Contact and account information 

• Your first name and email address when you sign up to receive our free resources or newsletter via our website

• Your name, email address, and contact details when you book a Menopause Clarity Session 

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Health and sensitive information

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• Because Menopause Hub provides health-related mentoring services, we collect sensitive health information including:

• Your symptoms, health history, and menopause-related concerns via a pre-session intake form

• Any health information you choose to share with us during your mentoring session

• Notes taken during or after your session to support continuity of care 

 

Payment information

• Then this paragraph:

• Payments are processed securely through Stripe. Menopause Hub does not store your credit card or payment details — these are handled entirely by Stripe in accordance with their own privacy and security policies.

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2. How we collect your information​

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• We collect your personal information in the following ways:

• Through our website opt-in form at menopausehub.com.au/free-checklist

• Through our online booking system when you book a Menopause Clarity Session

• Through the pre-session intake form sent to you after booking

• During your Menopause Clarity Session via Google Meet

• Through any direct email communication with us at info.menopausehub@gmail.com

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3. Why we collect your information

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• We collect and use your personal information for the following purposes:

• To provide you with menopause mentoring and education services

• To prepare for and personalise your Menopause Clarity Session

• To send you the free resources you have requested, including the Perimenopause and Menopause Symptom Tracker

• To send you our email newsletter and educational content (only with your consent)

• To process your booking and payment

• To maintain session notes and follow up where appropriate

• To communicate with you about your booking or services

• To improve our services and website

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• We will not use your personal information for any purpose that is incompatible with the reason it was collected without your consent.

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4. How we handle sensitive health information

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• We treat your health information with the highest level of care and confidentiality. Your health information is:

• Collected only for the purpose of providing you with personalised mentoring support

• Stored securely and accessed only by Anna Pattison

• Never sold, shared, or disclosed to third parties without your explicit consent, except where required by law

• Retained only for as long as necessary to provide our services or as required by applicable law

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Please note that Menopause Hub provides health education and mentoring only. We do not provide medical diagnosis, treatment, or prescriptions. If you have urgent health concerns, please consult a registered medical practitioner.

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5. Overseas disclosure of personal information

 

Some of the third-party platforms we use to operate our services are based overseas and may store or process your information on servers located outside Australia. These include:

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• MailerLite — email marketing and subscriber management (European Union / USA)

• Google Meet — video sessions with clients (USA)

• Stripe — payment processing (USA)

• Wix — website hosting and forms (USA)

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By using our services, you consent to your information being processed by these platforms in accordance with their respective privacy policies. We take reasonable steps to ensure these providers maintain appropriate data protection standards.

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6. Your rights

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• Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you

• Request that we correct any inaccurate or out-of-date information

• Request that we delete your personal information (subject to any legal obligations we have to retain it)

• Withdraw your consent to receive marketing emails at any time by clicking 'unsubscribe' in any email we send

• Make a complaint if you believe we have mishandled your personal information

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7. How we store and protect your information

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• We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:

• Using secure, reputable third-party platforms with their own data protection measures

• Limiting access to your health information to Anna Pattison only

• Storing session notes and intake forms securely

• Using password-protected accounts and devices

 

When your personal information is no longer needed, we will take reasonable steps to delete or de-identify it.

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8. Cookies and website analytics

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Our website menopausehub.com.au is hosted on Wix and may use cookies and analytics tools to understand how visitors use our site. This information is collected in aggregate form and does not personally identify you. You can disable cookies through your browser settings, though this may affect some website functionality.

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9. How to make a complaint

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If you believe we have not handled your personal information appropriately, please contact us first and we will do our best to resolve your concern promptly.

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Anna Pattison Email: info.menopausehub@gmail.com Website: menopausehub.com.au Location: Melbourne, V

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If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

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• Website: oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5218, Sydney NSW 2001

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10. Updates to this policy

 

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or best practice. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.